Shipping policy
Refund Policy – Fizzy Izzy Drinks
Last updated: 4th May 2026
At Fizzy Izzy Drinks, we take pride in delivering high-quality beverages. Due to the nature of our products, we have specific guidelines around returns and refunds.
1. Change of Mind
We do not offer refunds or returns for change of mind once an order has been placed.
2. Damaged, Faulty or Incorrect Items
If your order arrives:
- Damaged
- Faulty
- Incorrect
We’ll make it right.
To request a replacement or refund:
- Contact us within 48 hours of delivery
- Provide:
- Your order number
- Photos of the issue (damaged product, packaging, etc.)
📧 Email: info@fizzyizzydrinks.com
3. Refund Options
Once approved, we may offer:
- A replacement product, or
- A refund to your original payment method
4. Non-Returnable Items
Due to health and safety regulations, we do not accept returns for:
- Opened beverages
- Consumed products
- Perishable goods
5. Delivery Issues
If your order is:
- Lost in transit
- Not delivered
Please contact us and we’ll investigate with the courier and resolve it as quickly as possible.
6. Incorrect Shipping Details
Customers are responsible for providing correct shipping details.
We are not liable for orders:
- Delivered to the wrong address due to incorrect details
- Returned to sender due to failed delivery attempts
7. Processing Time
Approved refunds are processed within 5–10 business days, depending on your bank or payment provider.
8. Contact Us
For all refund enquiries:
💡 Optional (recommended addition)
If you want a slightly stronger policy (used by most drink brands), you can add this:
“We do not guarantee refunds for taste preference or personal liking.”
✅ Why this works
- Protects you from people trying to refund drinks after consuming
- Covers damage + delivery issues (fair to customers)
- Matches Australian eCommerce standards
- Clean and professional (not overly legal-heavy)
If you want, I can now:
- Write your Shipping Policy (very important for drinks)
- Add wholesale terms
- Or tighten this legally depending on your risk level 👍
Here’s a clean, professional Shipping Policy tailored for Fizzy Izzy Drinks 👇
Shipping Policy – Fizzy Izzy Drinks
Last updated: [Add today’s date]
At Fizzy Izzy Drinks, we aim to deliver your order quickly, safely, and in perfect condition.
1. Order Processing
- Orders are processed within 1–3 business days
- Orders placed on weekends or public holidays will be processed the next business day
- During busy periods, processing times may be slightly longer
2. Shipping Locations
We currently ship Australia-wide.
For international orders, please contact us before placing an order.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
- Your location
- Order size and weight
We may offer free shipping promotions from time to time.
4. Delivery Timeframes
Estimated delivery times:
- Metro areas: 2–5 business days
- Regional areas: 3–8 business days
Please note these are estimates and may vary depending on the courier.
5. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email so you can follow your delivery.
6. Delivery Responsibility
Once your order has been handed to the courier, Fizzy Izzy Drinks is not responsible for:
- Delays caused by the courier
- Lost or stolen parcels after delivery
- Incorrect delivery due to wrong address provided
7. Damaged or Lost Orders
If your order arrives damaged or does not arrive:
- Contact us within 48 hours
- Provide your order number and any relevant photos
We will investigate and resolve the issue as quickly as possible.
8. Failed Deliveries & Returns
If a delivery fails due to:
- Incorrect address
- No one available to receive the order
The order may be returned to us.
👉 In this case:
- Re-delivery fees may apply
- Refunds (if approved) will exclude shipping costs
9. Authority to Leave
By placing an order, you authorise the courier to leave your parcel in a safe place if no one is available, unless specified otherwise.
10. Contact Us
For any shipping enquiries: