Refund policy
Refund Policy – Fizzy Izzy Drinks
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At Fizzy Izzy Drinks, we take pride in delivering high-quality beverages. Due to the nature of our products, we have specific guidelines around returns and refunds.
1. Change of Mind
We do not offer refunds or returns for change of mind once an order has been placed.
2. Damaged, Faulty or Incorrect Items
If your order arrives:
- Damaged
- Faulty
- Incorrect
We’ll make it right.
To request a replacement or refund:
- Contact us within 48 hours of delivery
- Provide:
- Your order number
- Photos of the issue (damaged product, packaging, etc.)
📧 Email: info@fizzyizzydrinks.com
3. Refund Options
Once approved, we may offer:
- A replacement product, or
- A refund to your original payment method
4. Non-Returnable Items
Due to health and safety regulations, we do not accept returns for:
- Opened beverages
- Consumed products
- Perishable goods
5. Delivery Issues
If your order is:
- Lost in transit
- Not delivered
Please contact us and we’ll investigate with the courier and resolve it as quickly as possible.
6. Incorrect Shipping Details
Customers are responsible for providing correct shipping details.
We are not liable for orders:
- Delivered to the wrong address due to incorrect details
- Returned to sender due to failed delivery attempts
7. Processing Time
Approved refunds are processed within 5–10 business days, depending on your bank or payment provider.
8. Contact Us
For all refund enquiries: